Warranty guidance
Support when a product is not working as expected.
Warranty terms vary by product and market.
What to do nextBefore contacting support
Three steps that help us assess the issue.
Keep the product connected only when it is safe to do so. Stop using it if there is visible damage, unusual heat, smoke or a damaged power supply.
Check the product support page
Restart the box, check the cables and read any model-specific troubleshooting or software information.
Prepare proof of purchase
Have the receipt, order confirmation, purchase date, retailer, model and serial number available.
Contact the correct team
The retailer may be your first contact. DragonSat support can help with product information and the next appropriate step.
General guidance
What a manufacturer warranty normally needs.
The applicable written terms for the specific product and market determine coverage. Any manufacturer warranty is additional to rights you may have under applicable consumer law.
Product identificationA matching model and serial number.
Purchase evidenceA dated receipt or order confirmation from the supplier.
Fault descriptionA clear explanation of the issue and the troubleshooting already completed.
Safe return methodReturn a product only after receiving instructions from the retailer or support team.
Need help with a product?